Murder Files
Need a hand, detective?
support@candevecioglu.com
Include your iPhone model and iOS version if you are reporting a problem.
Purchases are handled by Apple and billed to your Apple ID. Your purchase history is in Settings on your iPhone, under your name, then Media & Purchases. Refunds are requested at reportaproblem.apple.com.
Reinstalled or switched phones? Open the app, go to your Service Record, then Settings, then Restore Purchases.
Tap any suspect reply in the interrogation room to rate it or report it. Reports reach us together with the text of that reply only.
Frequently asked
The microphone does not work. Check Settings, Privacy & Security, Microphone, and make sure Murder Files is allowed. The game is fully playable by typing if you prefer not to grant it.
Can I play offline? Interrogations need an internet connection because suspects are voiced live. Case files, the crime scene and your notebook work offline.
A case I bought shows as locked. Make sure you are signed in with the Apple ID that made the purchase, then use Restore Purchases in Settings. Chapter packs unlock all five files of that chapter at once.
How do I delete my data? Settings inside the app lets you reset all progress on the device. To have the anonymous records described in the Privacy Policy removed from our servers, email us and quote the Device ID shown in Settings.